Shipping a ready-to-work laptop
A new hire receives a laptop straight from the supplier. Autopilot and Intune configure it with the right apps, settings and security policies the first time they sign in.
Managed IT & remote support
Everyday IT that just works.
Remote support, device management and routine administration from a team that also understands security — so fixing a problem never creates a new risk.
The business problem
IT problems interrupt work. Unmanaged IT creates risk.
In many small organizations, IT support is a mix of a part-time contractor, a capable employee and good intentions. Laptops are set up by hand, updates are applied when someone remembers and nobody has a complete list of devices.
That approach works until it does not: a lost laptop without encryption, a former employee who still has access or a critical update that was never installed.
What Simba Cyber does
Predictable support built on secure foundations.
We provide remote technical support and manage your devices, accounts and applications through modern Microsoft tools. Every routine task — from onboarding a new hire to retiring an old laptop — follows a documented, secure process.
- Remote help desk within agreed support hours
- Device enrollment and management through Intune
- Documented joiner, mover and leaver processes
- Asset visibility and routine operational reporting
Scope & capabilities
What the service includes
Capabilities are confirmed for your environment during scoping and documented in your agreement.
01
Support
- Remote technical support and troubleshooting
- Support ticket handling with clear ownership
- Microsoft 365 application support
- Line-of-business application troubleshooting with your vendors
02
Devices
- Endpoint onboarding with Windows Autopilot
- Device configuration and compliance policies
- Patch and update coordination
- Device encryption and secure retirement
03
Access
- User account support and password resets
- Joiner, mover and leaver procedures
- Access administration for shared resources
- Mobile application management for personal devices
04
Visibility
- Hardware and software asset inventory
- Routine operational reports
- Update compliance tracking
- Renewal and warranty awareness
Common use cases
How this works in practice
Representative scenarios that show how the service responds. They are illustrations, not client case studies.
A same-day leaver
An employee leaves unexpectedly. We disable access, transfer mailbox and file ownership, and wipe company data from their devices following a documented checklist.
Bringing updates under control
Devices run a mix of outdated versions. We introduce update rings and compliance reporting so you can see which devices are current.
Business outcomes
What you can expect
- Faster onboarding and fewer interruptions for staff
- Consistent, encrypted and up-to-date devices
- Clear records of who has access to what
- IT decisions informed by security, not just convenience
Delivery methodology
How we deliver
- 01
Discover
Inventory devices, accounts, applications and current support arrangements.
- 02
Standardize
Enroll devices in Intune, apply configuration baselines and document core processes.
- 03
Support
Resolve requests remotely within agreed hours and escalate security issues to the right team.
- 04
Report
Share regular reports on tickets, device health and recommended improvements.
Related Microsoft technologies
Built on the platforms you already use
Scope and licensing considerations
Support hours, channels and response targets are defined in your agreement. Managed IT support is not a 24/7 help desk unless your agreement says so.
Services are delivered remotely. Discuss any on-site requirements during scoping.
Some Intune capabilities, such as Remote Help and Endpoint Privilege Management, depend on your Microsoft plan and may require add-on licensing.
Hardware procurement and third-party application licensing are outside the standard scope unless agreed.
Questions
Managed IT & Remote Support: common questions
What are your support hours?
Support hours are agreed during scoping and written into your agreement. Our 24/7 coverage applies to security monitoring, not to the IT help desk.
Do you provide on-site support?
Our services are delivered remotely. If your organization needs occasional on-site work, raise it during scoping so we can agree what is practical.
Can you work with our existing line-of-business software?
Yes. We troubleshoot and coordinate with your software vendors. Deep application administration may require vendor support.
Can we keep our current IT person?
Yes. Many clients use us to support an internal IT person with security, device management and overflow work.
Related services
Next step
Make everyday IT simpler and safer.
Tell us about your organization and priorities. We will recommend a practical scope and explain what it would include.