Dispatch system outages
Compromised accounts or ransomware that interrupt dispatch and scheduling.
Towing & Dispatch
Secure your dispatch systems. Keep your fleet moving.
Security and IT support for towing companies and dispatch operations that depend on scheduling software, driver phones and around-the-clock communication.
Why it matters
If dispatch goes down, trucks stop rolling.
Towing businesses run on dispatch software, motor club portals, driver phones and constant communication. Calls come in at all hours, and an outage means lost jobs and frustrated customers.
Drivers carry company phones and tablets that hold customer details and payment tools. Those devices are easily lost, damaged or shared.
Operating risks
Risks towing and dispatch businesses recognize
Driver mobile devices
Phones and tablets with customer details, photos and payment apps.
Motor club and portal accounts
Accounts that, if compromised, can be used to divert jobs or payments.
Payment processing
Mobile card readers and payment links that must be protected.
Prioritized solutions
Where we would start.
Priorities are confirmed during an initial assessment. This is the order we most often recommend for organizations like yours.
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1
Managed IT & Remote Support
Manage driver devices and support dispatch staff remotely.
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2
Managed Microsoft 365
Secure dispatch and office accounts with MFA and protected email.
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3
Incident Response & Recovery
Plan how dispatch continues if systems are unavailable.
Microsoft 365 use cases
Microsoft 365, configured for towing and dispatch businesses
Managed driver phones
Intune-managed devices that can be locked or wiped and that protect company apps.
Secure dispatcher sign-in
Strong, simple sign-in for dispatchers working shifts on shared consoles.
Continuity planning
A documented fallback for taking and assigning calls when systems are down.
Improvement journey
A practical path, one step at a time.
- 01 · First
Enable MFA on dispatch, motor club and email accounts and remove shared logins.
- 02 · Next
Enroll driver devices, protect payment tools and document a dispatch fallback plan.
- 03 · Ongoing
Review driver access as staff change, keep devices updated and test the continuity plan.
Questions
Common questions
Our dispatch runs 24/7. Is your support 24/7?
Our 24/7 coverage applies to security monitoring under an MDR agreement. IT support hours are agreed during scoping. A continuity plan helps you keep dispatching even when systems or support are unavailable.
Can you manage drivers’ personal phones?
Yes, through mobile application management that protects company apps and data without controlling the whole personal device.
Do you support dispatch software?
We secure the accounts, devices and network around your dispatch platform and coordinate with the vendor on access and configuration.
Next step
Talk to us about security for towing and dispatch businesses.
We will listen to how your organization works, explain the risks we see most often among towing and dispatch businesses and recommend a proportionate first step.